Archive for February, 2020

Exceptional Customer Service – Every Time

February 20, 2020

Hopefully January and February have brought in new clients, brought back old clients and your current clients have renewed motivation to be fit and healthy. Now, lets keep them coming back to your fitness business all year long! One of the most important actions you and your staff can take is to ensure exceptional customer service….every single time your clients walk through your doors!

Remind your customer service reps and your staff that their #1 responsibility during their shift is to exceed customer expectations. They should go out of their way to help clients. Do what they can to service them. Take initiative to take care of them.

Customer Service is all about the small stuff – the attention to details. 

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Fitness Business Success: Referrals & Social Media

February 5, 2020

For the last few weeks we have been focusing on how you are going to make 2020 the most successful year for your fitness business.

Fitness Business: Set 2020 Up For Success

Be Prepared: Hone Your Skills…Now!

Try these last two business critical things to see huge successes this year!

 

Ask for Referrals

Now is the perfect time to ask for referrals. As people are thinking about fitness, you want them to think about you! Hand out those trial passes to everyone you know, promote any programs you are running right now, book those comps and ask your team to help inspire a lot of people!

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