Peer Reviews…They Work!

10448648_10152902429888607_5822712832980060118_oAs part of our yearly marketing plan we schedule monthly staff accountability tasks. Some examples might be sending client shoppers in to see how our trainers do with an initial assessment, or a manager picks random client files to audit to make sure client files are being taken care of correctly or having trainers conduct peer reviews. Our staff is given the full marketing plan at the begining of the year so they know which of these accountability tasks will happen each month, but they don’t know when in that month it could happen. You gotta keep them on their toes, but be fair about it too. Having an accountability task each month keeps us on our toes as a business as well. It forces us to review important processes at least once a year….if not more often than that.

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In June we will be conducting Peer Reviews as our accountability task.  Here is the peer review process. Go ahead…give it a try at your facility!

  • Watch and evaluate group session, private training session or partake in spa therapy appointment as listed below utilizing the provided evaluation forms
  • Choose a time slot to evaluate based on your schedule availability, your desire to learn/evaluate a certain program/session and/or the individual’s desire to have a certain program/session be evaluated
  • Meet with the individual you are evaluating for 30 minutes after session and review your thoughts/successes/suggestions
  • You don’t have to tell your person when you will be evaluating – we should all always be ready to be evaluated 🙂
  • Record on payroll under meeting or inform your direct manager – you’ll be paid meeting wage for this evaluation
  • Please make a copy of the evaluation form, give one to the person you are evaluating and submit the other to your direct manager
  • Goal date for completion is ________ for all these evaluations

Yours in health, fitness & business,
Sherri McMillan

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