August 1, 2012
As you know…referrals are VERY important for any fitness business and you will get the most referrals if you are truly exceptional….and that takes work!
When we say that we have the “World’s Best Personal Personal Trainers” we mean it. There are a lot of things that we do to ensure that our trainers are at their best. Conducting video reviews of each trainer, group exercise instructor and customer service rep is one of the ways our staff can see themselves as others see them and allows them to hone their skills. The excellent service that our customers have come to expect from us is built with dilegent efforts like this.
We conduct video reviews every July and here is the step by step process that I send to my managers:
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