May 16, 2012
Cancellation Policies can be tricky, but with the correct approach they don’t have to mean lost revenue and they don’t have to mean upset clients.
The following simple steps help us avoid most of the issues that can arise when a client cancels after our predefined cancellation deadline (24hrs). This can work for you too!
Step 1. CSRs (Customer Service Representatives) – whenever booking an appointment, always remind clients, “If for whatever reason you need to reschedule, please give us 24 hours notice so we can schedule someone else into that time slot”. This will regularly remind them of the importance of advance notice and the value of our time and that we have a policy in place.
Step 2. Ask all of your trainers review your cancellation policy and the importance of explaining it during the comp session. Also, make sure Read more on Cancellations Don’t Mean Revenue Lost!…